Upon completion of this seminar, one will understand:
• Human error prevention terminology;
• The relationships among culture, beliefs, values, attitudes and behavior;
• The seven human error causal factors;
• The five levels of human error;
• The three levels of barriers to human error;
• The four types of barriers within each barrier level;
• Techniques by which to make barriers effective;
• Error-inducing conditions and behaviors by which to counteract these conditions;
• Non-conservative decision thought processes and behaviors;
• Conservative decision thought processes and behaviors;
• Coaching to reduce the recurrence of human error;
• Human error root causes;
• Human error measurement;
• Design and implementation of a Human Error Prevention Program.