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For many manufacturers, this is a dichotomy and a pressure to “choose” between reducing costs and delighting customers. But while these priorities appear to be mutually exclusive, best-in-class manufacturers don’t see them as a tradeoff; In fact, they take a holistic approach to quality management that allows them to have their cake and eat it, too. In this whitepaper, we’ll explore how best-in-class manufacturers employ a quality-driven mindset across every layer of their enterprise, strategically enhancing process visibility and compliance to enable improvements in both cost and customer satisfaction.