For many manufacturers, this is a dichotomy and a pressure to “choose” between reducing costs and delighting customers. But while these priorities appear to be mutually exclusive, best-in-class manufacturers don’t see them as a tradeoff; In fact, they take a holistic approach to quality management that allows them to have their cake and eat it, too. In this whitepaper, we’ll explore how best-in-class manufacturers employ a quality-driven mindset across every layer of their enterprise, strategically enhancing process visibility and compliance to enable improvements in both cost and customer satisfaction.
Reduce Costs or Delight Customers? You Don’t Have to Choose.
May 4, 2020