We take for granted that our supply chains will deliver the products we desire, or at least we once did. We don’t care about their complexity. How could there be complexity? They have always delivered reliably. Products move easily and readily from manufacturers to intermediaries to store shelves. Our shelves are nearly always well stocked.
But then, along comes a pandemic and work disruptions. Suddenly, all of that supply chain efficiency is out the window. Even worse, COVID has not been a momentary hitch in the supply chain, but an ongoing complication.