EV Owners Are Dissatisfied With Charging Infrastructure
TROY, MI—Recent demand for electric vehicles has been choking the recharging grid. Despite the fact that more options are available than ever, customer satisfaction with public charging has declined, according to a recent study conducted by J.D. Power. Some EV owners in states such as California and Texas have been plagued by problems such as nonfunctioning charging stations.
The study measured EV owners’ satisfaction with two types of public charge point operators: Level 2 charging stations and DC fast charger stations. Satisfaction was measured on factors such as availability of chargers, ease of charging, speed of charging, cost of charging and ease of payment.