COSTA MESA, CA—J.D. Power recently named the top automotive factories in the world as part of its 2020 Initial Quality Study. The annual ranking of new-vehicle performance measures components that fail and features that are difficult to use, hard to understand or don’t work the way owners want.
The study was based on responses from purchasers and lessees of new 2020 model-year vehicles who were surveyed after 90 days of ownership. More than 200 questions were organized into categories such as climate; driving assistance; driving experience; exterior; infotainment; features, controls and displays; infotainment; interior; power train; and seats.