TROY, MI—While automakers continue to introduce new EVs vehicles and experience growth in market share, public vehicle charging infrastructure has not kept pace. If anything, it is falling further behind, claims a recent study conducted by J.D. Power. However, Volta and Tesla Supercharger rank highest in overall customer satisfaction.
According to the 2023 U.S. Electric Vehicle Experience Public Charging Study, despite the increase in public charging stations across the United States, customer satisfaction with public Level 2 charging has declined to 617 (on a 1,000-point scale), 16 points lower than a year ago and the lowest level since the study began in 2021.