When manufacturing engineers are tasked with automating a process that is currently done manually, their main question for an automation supplier is, “Have you ever automated this specific process before?”
In complex applications, the answer is typically, “no.” Even simple applications can be more complex than at first glance. Most applications are unique. There is no one overarching solution for any given application process, and it is crucial to understand exactly what the customer is looking for and cater the solution to their needs.