Product Details
ISBN: 978-1-119-90567-7 (loose-leaf) May 2023 880 Pages
DESCRIPTION
Help your students develop the skills needed to make informed business decisions. Appropriate for all business students, Operations and Supply Chain Management, 11th Edition provides a foundational understanding of operations management processes while ensuring the quantitative topics and mathematical applications are easy for students to understand. Teach your students how to analyze processes, ensure quality, manage the flow of information and products, create value along the supply chain in a global environment, and more.
TABLE OF CONTENTS
Preface vi
1 Introduction to Operations and Supply Chain Management 1
S1 Operational Decision-Making Tools: Decision Analysis 31
2 Quality Management 53
3 Statistical Process Control 109
S3 Operational Decision-Making Tools: Acceptance Sampling 155
4 Product Design 165
5 Service Design 199
6 Processes and Technology 235
7 Capacity and Facilities Design 267
S7 Operational Decision-Making Tools: Facility Location Models 307
8 Human Resources 329
S8 Operational Decision-Making Tools: Work Measurement 363
9 Project Management 381
10 Supply Chain Management Strategy and Design 437
11 Global Supply Chain Procurement and Distribution 471
S11 Operational Decision-Making Tools: Transportation and Transshipment Models 499
12 Forecasting 521
13 Inventory Management 585
S13 Operational Decision-Making Tools: Simulation 625
14 Sales and Operations Planning 643
S14 Operational Decision-Making Tools: Linear Programming 683
15 Resource Planning Systems 717
16 Lean Production Systems 759
17 Scheduling 795
Appendix A Normal Curve Areas 833
Index 835
NEW TO THIS EDITION
- New focus on COVID-19’s effect on global supply chain throughout the chapters
- 30% new or updated “Along the Supply Chain” boxes, which describe real-world business applications of OM topics at companies around the world.
- New section on technology in design in Chapter 4
- New quantum computing discussion in Chapter 6
- New future of work discussion in Chapter 8
- New section on project risk management in Chapter 9