Visual management leads to better decisions by giving people only the information they need and in the form they need it.

To eliminate waste, you first have to find it, and waste isn’t always out in plain sight.

A problem interrupting workflow requires immediate help, but a strong case can be made that help for any problem should arrive immediately.

Lean change agents often mistakenly believe that companies make decisions. They don’t. People do. It just so happens that companies are made up of people.

When you blow a sacred cow out of the water, make it visible so others are inspired to ask “why?”

Get a purpose, take away the crutches, ask how well you’re doing, and you can move from dabbling to commitment!

The objective is to eliminate waste: infighting over whether lean or Six Sigma gets credit creates waste.

You can too, when you follow the Plan-Do-Check-Act path to improvement.

A lean organization is built one heart and one mind at a time.

Lean leaders, sit down with your colleagues in HR, explain what you are trying to accomplish, and invite them to become involved.