“AI is now integral to the way work gets done at GE Appliances,” said Mandar Deo, vice president of digital technology and chief digital officer at GE Appliances. “With hundreds of AI agents already in use across manufacturing and operations, our Digital Technology team is accelerating this AI transformation with Gemini Enterprise to build the secure, connected data foundations necessary to lead the industry in the AI era.”

GE Appliances is using Gemini Enterprise Agent Platform and the Gemini Enterprise app to support its manufacturing AI strategy. The company said the platform enables development, deployment and governance of custom AI agents, while also allowing employees to create low-code and no-code automation tools.

The company integrated Gemini Enterprise into its Brilliant Factory manufacturing data platform, which tracks production performance, part genealogy and workforce activity across manufacturing lines, shifts and plants. According to GE Appliances, the addition of AI has shifted operations from reactive troubleshooting toward real-time decision-making on the factory floor.

Applications include AI-generated shift summaries, conversational interaction with production data and live monitoring of line yields and equipment health.

GE Appliances said AI agents can now analyze shift data in minutes rather than hours, helping teams identify root causes faster and reduce downtime through real-time production insights.

The company also deployed a Quality Insights AI tool to support logistics and product quality operations. The tool analyzes customer feedback and visual defect patterns to identify improvement opportunities.

“We used Gemini Enterprise to create and deploy Quality Insights Assistant to help our teams identify visual patterns faster from customer feedback,” said Marcia Brey, vice president of logistics at GE Appliances. “At our scale, that means we can catch defects sooner and improve product quality, ultimately delivering a better consumer experience.”

In supply chain operations, GE Appliances said it introduced a Supplier Collaboration Agent in 2025 to automate communications with more than 600 suppliers. The company said the system reduced backorders by 25%.

GE Appliances manages shipments of approximately 27 million service parts and accessories annually while coordinating with more than 700 suppliers.

“GE Appliances serves as a model for the agentic enterprise, demonstrating how Gemini Enterprise can be deployed at scale to solve complex, real-world industrial challenges,” said Matt Renner, president and chief revenue officer at Google Cloud.