NORTH CHARLESTON, SC—Boeing is investigating a new quality issue with its 787 Dreamliner after discovering that hundreds of fasteners on some undelivered jets have been incorrectly installed.
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I am fortunate to have had a lengthy career of more than 30 years. I have held a variety of product development positions, and these experiences have influenced my thinking about how best to get things done.
The story I am going to relate is true. However, since it is not very flattering, it has been sanitized to prevent finger-pointing. I’m telling this story because you may find yourself in the same circumstances when managing your supply chain, especially one distributed across the globe.
Automakers spend a lot of time focusing on noise, vibration and harshness (NVH). That’s because many consumers demand vehicles that are as quiet as possible.
Catheters, pacemakers, ventilators and dialysis filters are vastly different products. But, they all have one thing in common: they must be checked for leaks, whether into, or out of, an assembly.
