Manufacturing workers prioritize automation more than other types of workers and, when compared to the average respondents, want a more sustainable work environment that can reduce physically demanding and strenuous work.

The study, based on responses from 3,411 frontline workers across 26 global markets, examines the experience of frontline workers operating in purpose-built environments. While many manufacturing workers say their workplaces support productivity, the research identifies what JLL describes as a burnout-retention paradox: workers remain in their roles despite stress, disengagement and limited enjoyment at work.

“While frontline workers feel perfectly supported to deliver productivity and customer service, we found fundamental misalignments between the design of their workplace and frontline workers' more fundamental needs,” said Flore Pradère, research director, Global Work Dynamics at JLL. “These workers consistently put a lower score on the human-centered aspects of their workplace like socialization, cultural immersion, inspiration and professional development, all key drivers of job satisfaction.”

The research suggests that workplace design plays a critical role in manufacturing settings beyond operational efficiency. JLL points to five key recommendations: designing infrastructure that supports flexible scheduling; prioritizing physical environment upgrades, including ergonomic zones and acoustic solutions; integrating well-being infrastructure into operational design; developing spaces that foster managerial empowerment; and investment in upskilling and reskilling, especially when it comes to artificial intelligence. 

“Frontline workers may see AI as a threat rather than an empowerment tool, highlighting the urgent need for training programs that address frontline-specific applications," said Paul Morgan, global COO, REMS, JLL. 

“The workplace remains a key tool to both engage and attract top talent, especially as it relates to employee expectations,” said Peter Miscovich, Global Future of Work Leader executive managing director. “Employers that smartly invest in workplace design and fit-outs that promote well-being can create high-performance work environments that will support all employees, from new members of the workforce to more tenured employees, further promoting long-term talent attraction, retention and future business growth.”